CARICOM DEVELOPMENT FUND’S (CDF) GRIEVANCE REDRESS MECHANISM (GRM)

GRM Structure and Procedures

This document presents the CDF’s procedures and structures for addressing the grievances arising from any of its funded operations at the project level or higher.

There is nothing to prevent an aggrieved person from directly approaching a figure of authority at the project level (e.g. the project manager or the Borrower/Investee Manager) or the GRM-identified focal point at the project worksite with a complaint, in anticipation of a speedy resolution. This may quickly resolve small issues before they escalate, and the project managers at the site level are encouraged to address potential issues quickly and amicably in this way. Project management should document such complaints and how they have been addressed using the Complaints Log provided in this document. These experiences should be used to modify and improve the approach to the work at hand to prevent a recurrence of similar issues.

It is possible however, that the aggrieved person(s) may be uncomfortable with approaching or confronting the project implementers directly or may be of the view that their concerns will not be addressed as they should be, if they use this direct approach. The GRM provides other options to them.

Any complaint received through the GRM is to be recorded and investigated by the focal point to which the complaint has been directed. The focal point may call on other resources at its disposal to support the investigation. The resources called upon is this way may include staff of his/her organization, staff of the National Focal Point (NFP) in a Member State or CDF, local area authorities or public agencies such as those responsible for development control, environmental management, water resources management, indigenous peoples’ affairs, etc.

View the Full copy of the Grievance Redress Mechanism here.